Terms and Conditions

Terms and conditions of sale

By using our website, placing an order for goods and/or registering as a member of our website you confirm your agreement to our terms and conditions, including the Privacy Policy, as set out below:

Conditions
    
      1. An order for goods placed by you, the buyer through our websites shall be subject to these terms and conditions.
      2. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
      3. Nothing in these terms and conditions shall affect the statutory rights of any consumer.
    
Orders
      
      4. All orders for goods shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions.
      5. You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly.
      6. No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptance of your order by e-mail (where applicable) or by telephone.
      7. We are entitled to refuse any order placed by you and will not be required to provide an explanation.
    
Goods

      8. The goods may differ slightly from the images shown.
      9. We reserve the right to substitute products of a similar description and standard if the requested goods are not available but will use reasonable endeavours to match your order exactly. In the unlikely event of you receiving a substituted product you, the buyer, shall be entitled to return the goods for a full refund within 10 working days from the date of delivery, should the substituted product not be acceptable to you.
 

Price and Payment
      
      10. The price of the goods will be the price quoted on the website at the date the order is received and will include VAT and delivery in the United Kingdom unless specified otherwise.
      11. We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the goods to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).
      12. In the unlikely event of there being such an increase in the price of the goods you, the buyer, shall be entitled to cancel the order at any time before delivery.
    
Payment
      
      13. When we provide any goods to you, the buyer, under these terms and conditions, payment will be charged to the credit card account provided by you on the website order form.
      14. By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided on the order form.
      15. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.
      16. We will issue you with an electronic receipt to your email address once the goods have been dispatched.
    
Delivery
      
      17. The goods will be delivered to you, the buyer, at the address provided by you on the order form.
      18. The risk in the goods shall pass to you upon such delivery taking place.
      19. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. If however we are unable to deliver your goods by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before delivery takes place.
      20. We shall not be liable to you, the buyer, for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practical. If however we have not delivered the outstanding goods within 7 days from the first date of delivery you, the buyer, shall be entitled to cancel the order for the outstanding goods.
    
Return of goods
      
      21. You, the buyer, will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects in the goods or any other complaint in respect of them within 10 working days from the date the goods were delivered.
      
      Save in respect of any shortages or defects if you, the buyer, fail to comply with this clause we will not be held legally liable in respect of any other complaint which should have been brought to our attention within this period.
    
    We will accept the return of any goods purchased from us provided the return is made within 10 working days of the date the goods were delivered and the goods returned have not been worn or washed and all labels and packaging are intact.   You the buyer will be offered an exchange or refund.   
    
Your Warranty
      
      22. You, the buyer, warrant that all details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods

Fitting

23.  If we offer advice on fitting of any goods either by telephone or at a fitting workshop that
advice is given in good faith but the decision to use the goods rests with you the buyer and any
liability in respect of advice given is excluded to the fullest extent permitted by law.

LIMITATION OF LIABILITY
      
      24. We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of our obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:
24.1.1      Act of God, explosion, flood, tempest, fire or accident;
24.1.2      War or threat of war, sabotage, civil disturbance or requisition;
24.1.3      Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
24.1.4      Import or export regulations or embargoes;
24.1.5      Strikes, lock outs or other industrial actions or trade disputes;
24.1.6      Difficulties in obtaining products;

      If we are prevented from carrying out our obligations in the above circumstances, we will notify you in writing. If we are still prevented from carrying out our obligations 3 weeks from the date such notice was sent, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform.
      25. Except where you, the buyer are dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods.
      26. Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973.
    
Intellectual Property
      
      27. The copyright in the material contained in this website and any trademarks and brands included in that material belongs to Jill Alison Baker T/A Jillys Lingerie or its licensors.
      28. You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.
    
Website
      
      29. We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
      30. All images, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.
      31. We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.
    
General
      
      32. We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website.
      33. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.
      34. English law will apply to this Agreement, and the parties agree to submit to the exclusive jurisdiction of the English courts.
      35. The headings in this Agreement are for convenience only and will not affect their interpretation.
    
Queries and Complaints
      
      36. We aim to respond to e-mail, faxed and written queries within 24hrs. Our Customer Services can answer your telephone queries Monday to Friday between 9.00am and 5.00pm.
      37. In respect of complaints, we will consider the nature of the complaint and will contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done.

Privacy Policy

38.  Personal Information
38.1  When you use our website you may provide us with personal information about you, such as your name, address, fax and telephone numbers and e mail address (“personal information”).  We are committed to protecting your privacy, and will use your personal information in accordance with the Data Protection Act 1998.
38.2  You are entitled to ask for a copy of your personal information at any time by contacting us at the address below.  We may charge you a small fee for this.  You are entitled to ask us to correct or update your personal information at any time by contacting us at the address below.
38.3  You consent to us transferring your personal information to any third party if that third party acquires substantially all of our assets.
38.4  You consent to us transferring your personal information to any countries outside the UK provided that similar levels of data protection as in the UK shall apply to your personal information.
38.5  We (and our representatives) may use your personal information to deal with your queries and for the purposes of record keeping.
38.6  You acknowledge that many parts of the service provided on the Website are provided by third-party service providers and not by us.  You consent to us transferring your personal information to such third-party service providers for the purposes of dealing with your queries and for the purposes of record keeping.
38.7  We and our business partners may contact you from time to time to tell you about goods and services the same as or similar to those that you have enquired about.  If you do not want us to contact you in this way you can “opt out” by indicating this when you submit your personal information to us or by emailing us at any time at the address above.
38.8  We and our business partners may wish to contact you from time to time to tell you about other matters that we believe may be of interest to you.  If you do not want us to contact you in this way you can “opt out” by indicating this when you submit your personal information to us or by emailing us at any time at the address above.

39.  “Cookies”
39.1  Certain parts of the Website use “cookies” to keep track of your visit and to help you navigate between sections.  A cookie is a small data file that certain websites store on your computer’s hard-drive when you visit them.  They can contain information such as your user ID and the pages you have visited.  The only personal information a cookie contains is information you have supplied yourself.
39.2  We use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting.  Our cookies do not read data from your computer’s hard-drive or read cookies created by other websites that you have visited.  This means that your visit will be tracked, but that to all intents and purposes you remain anonymous.

40.  “Log files”
Every web server stores log files which collate records of activity on the Website.  We use these log files to prepare statistics which can help to show us how the Website is being used.  We can then analyse this information in order to improve the way the Website works for you.  The log files also store the IP addresses of all visitors to the Website.  This is a security feature which we can use to defend the Website against malicious attack.  In normal circumstances, your visits will remain completely anonymous.

41.   Security
The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls.  We cannot, however, guarantee that these measures are, or will remain, adequate.  We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.